Privacy policy
Effective September 28, 2026
Zokonze is a card and board game made by the Zokonze team ("we", "us"). This policy explains what information the game collects, why, and the choices you have. If you have questions, email Alshehhi.iv@gmail.com.
Information we collect
- Account information. When you sign in with Apple or Google, we receive an account ID and the display name you allow. If you choose to share it, we also receive your email address.
- Game data. Your level, experience points, coins, items you own and equip, missions, statistics, and match results.
- Social features. Your friends list, the quick chat phrases and emotes you send, and voice notes you record. Voice notes are sent only to players at your table or on your friends list, and are deleted automatically within 24 hours. Reports you make about other players, and reports made about you, are kept so we can review them.
- Purchases. Coin purchases are handled by Apple or Google. We receive a purchase receipt to confirm the order and add your coins. We never see or store your card or payment details.
- Device and technical data. Device model, operating system, app version, language, IP address, and crash reports. We use these to connect you to games and to fix problems.
How we use information
- To run the game: save your progress, match you with players, and deliver messages, emotes, and voice notes.
- To process purchases and restore them on a new device.
- To keep the game fair and safe, including reviewing reports and preventing cheating.
- To fix crashes and improve the game.
Zokonze does not show ads. We don't sell your information, and we don't share it for advertising.
Who we share information with
- Other players see your display name, avatar, level, statistics, equipped items, and the chat, emotes, and voice notes you send them.
- Service providers that host our game servers and collect crash reports, only to provide those services to us.
- Apple and Google, to process sign-in and purchases.
- Authorities, when the law requires it.
How long we keep information
We keep your account and game data while your account exists. Voice notes are deleted within 24 hours. Crash reports are kept for up to 90 days. When you delete your account, we delete your personal data within 30 days, except where the law requires us to keep it.
Your choices and rights
- You can mute or block any player, and turn off voice notes in Settings.
- You can ask for a copy of your data, ask us to correct it, or ask us to delete it by emailing Alshehhi.iv@gmail.com.
- You can delete your account at any time. See Delete your account.
Children
Zokonze is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we'll delete it.
Security and storage
We protect your information with encryption in transit and access controls on our servers. Our servers may be located outside your country; by using the game you understand that your information may be processed there.
Changes to this policy
If we change this policy, we'll update the date at the top and tell you in the game when the change is significant.
Terms of use
Effective September 28, 2026
By downloading or playing Zokonze, you agree to these terms. If you don't agree, please don't use the game.
Your account
You're responsible for activity on your account. Keep your Apple or Google sign-in secure. You must be at least 13 years old to use online features.
Coins and items
- Coins, skins, frames, emotes, and other items are virtual. They have no cash value, can't be exchanged for money, and can't be sold or transferred to other players outside the game.
- Items are licensed to you for use in the game; you don't own them. We may change item details or prices over time.
- Purchases are final, except where the law or Apple's or Google's refund policies say otherwise. Refund requests go to Apple or Google.
- Tables in Zokonze are free to play. No real money or coins are wagered on games.
Fair play and behavior
Don't cheat, use bots or modified versions of the game, exploit bugs, or interfere with other players' games. Don't harass, threaten, or abuse other players, or send hateful, sexual, or illegal content in voice notes or any other way. We may remove content, restrict features, or suspend accounts that break these rules.
Content you send
You keep ownership of voice notes you record. You give us permission to store and deliver them to the players you send them to, and to review them if they're reported.
Changes and availability
We may update, change, or stop parts of the game. We'll try to give notice of major changes. The game is provided "as is", without warranties of any kind, to the extent the law allows.
Limitation of liability
To the extent the law allows, we aren't liable for indirect or consequential losses, or for losses of virtual items, arising from your use of the game.
Governing law
These terms are governed by the laws of the United Arab Emirates.
Contact
Questions about these terms: Alshehhi.iv@gmail.com.
Support
Need help with Zokonze? Email Alshehhi.iv@gmail.com with your in-game name and a short description of the problem. We usually reply within 3 business days.
Common questions
I bought coins but didn't receive them. Restart the game while connected to the internet. If they still don't appear, email us your purchase receipt from Apple or Google.
How do I move my progress to a new phone? Sign in with the same Apple or Google account on the new phone and your progress loads automatically.
How do I report a player? Tap their avatar during a game, then tap Report. You can also mute or block them there.
Where are the rules? Open Rules from the main menu, or play the tutorial for a one-minute walkthrough.
Delete your account
You can delete your Zokonze account and its data at any time.
In the game
Open Settings, tap Delete account, and confirm. Your account is removed immediately.
By email
If you can't open the game, email Alshehhi.iv@gmail.com from the address linked to your account, with the subject "Delete my account". We'll confirm and complete the deletion within 30 days.
What gets deleted
Your profile, progress, coins, items, friends list, and messages. Purchase records required for tax or legal reasons are kept for as long as the law requires. Deleting your account doesn't cancel or refund past purchases.